Refund & Returns Policy

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Refund Policy

At High Limb Cider, customer satisfaction is our top priority. If you are unhappy with your purchase, we’re here to help. Refund requests must be made within 14 days of receiving your order. Refunds will only be issued for unopened and unused items in their original packaging. Shipping costs are non-refundable, and you will be responsible for covering the return shipping fees unless the return is due to an error on our part (e.g., receiving the wrong or damaged product).

Returns Policy

If you wish to return an item, please contact us at [insert contact email/phone number] to initiate the return process. Include your order number and details of your return request. Approved returns must be shipped back to us within 14 days of approval. Items that do not meet our refund conditions, such as those that are opened, used, or returned after 14 days, will not be eligible for a refund or exchange.

Exchanges

We are happy to offer exchanges for items that arrive damaged or defective. Please notify us within 7 days of delivery and include photos of the damaged product for verification. Once approved, we will ship a replacement product to you at no additional cost.

Contact Us

If you have any questions about this policy or need assistance, please reach out to our customer service team at 774.608.7428 | info@highlimbcider.com. We appreciate your understanding and look forward to ensuring a positive experience with High Limb Cider!